Holographic Heart

Shipping:

 We provide same day and specified day delivery services in Melbourne city. Products are delivered latest by 7 PM.

• All the orders of the same day delivery shall be placed before 3pm on the weekdays
• All the orders of the same day delivery shall be placed before 2pm on Saturdays and Sundays.

Returns:

 We perform the service of online delivery of a variety of gifts at your doorstep within a specified time. Our team makes a lot of effort to live up to all the demands and expectations of the customers. However, in case of damages or receiving wrong product, we provide you a 7-days return policy for non-perishable products.

This means that the returns are not applicable for products like cakes, chocolates, flowers, bouquets, fresh fruits, and other eatables

We only offer replacement of the wrong/damaged products, not the refund of payment made by the customer

We only collect and store your personal information to provide you with a safe, smooth, efficient, and customized customer experience. This allows us to give you the features that are likely to meet all your requirements and further personalize our website to ensure that your experience with us is safe and hassle-free. 

Sharing of information with the strategic partners:  

We may form several marketing alliances as well as strategies with the third parties whom we may give the personal information provided by you such as your name, address, telephone number, email id, etc. The major aim of sharing such information with the third party is to provide you with all the information regarding the products and services which we think might fancy you. We make sure to retain the ownership of all the rights related to the information in relation with the strategic marketing alliances as well as partnerships.  

Legal disclosure of information:  

We shall approach the legal disclosure of the information provided by you from time to time, particularly when we are legally compelled to do so. This is mainly done for the protection of all our legal rights.  

Cookies:  

To customize your experience of shopping with us, we use the cookies on our website. A cookie refers to small text file that is used for the purpose of keeping the records.  

Resolution of disputes:

If you are facing any issues in context to the privacy policy laid down by us, you can reach us at +61 401 025 212. You must provide a proper description of the details in the email regarding all the doubts and queries faced by you with any privacy policy. We ensure to investigate the complaint in a timely manner. 

Consent:  

By using our website, you consent to our collection and the use of personal information as mentioned in our privacy policy. If we change any part of the privacy policy as well as procedure, we shall post the concerned alteration on our website so that you are acquainted with the part of the information that we have assembled. In case you do not consent with the alterations made by us, your sole recourse is to stop using the website. Furthermore, we reserve all the rights to make alterations in the privacy statement at any time. Hence, we humbly request you to review our privacy policy periodically. Upon making any alterations, we shall notify you by the way of notice or an email which we shall post on the home page of our website.  

Security:  

We consider the security of your private as well as personal information as an utmost priority. We do not make the use of any sort of encryption on our forms as we do not assemble the credit card numbers, social security numbers or any other sensitive information that could be used to mark theft.